Work Monitor

Troubleshooting

Most sign-in problems are a mistyped password, a missed two-factor code, or the wrong sign-in method for your organization, and each one has a specific fix below.

I can't sign in

Signing in

If the desktop agent won't enroll, won't sign in, or sits stuck offline, the cause is almost always one of a few specific things — check them in this order.

The agent isn't connecting

The desktop agent

No screenshots for a person or a day is often correct, not broken — screenshots need your organization's setting, that person's own consent, and the app in front to allow…

Screenshots are missing

An empty activity timeline is usually one of a few plain causes — the wrong day, a missing Mac permission, or an agent that isn't actually tracking yet — and…

No activity is showing

Data and sync

API Docs

Release Notes

How to Get Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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